Emerald Luxe

We care about your satisfaction and aim to make the return and exchange process simple and fair. You can request a return or exchange within 7 days of receiving your order. To initiate a return or exchange, simply message us on WhatsApp at 03324171209 with your order details. We will guide you through the next steps. If you notice any issues with your item after receiving it, please contact us immediately via WhatsApp. Damaged items must be reported within 24 hours of delivery along with clear photos. ●  Customers are responsible for return shipping. ●  We recommend using a trackable courier service to avoid any loss. ●  If you simply want refund, we’ll refund the product amount excluding delivery charges (after inspecting the returned item). ●  Items must be unused, unwashed, and in original packaging to qualify for a refund. ●  Exchanges are allowed if the product is unused and in original condition. ●  Delivery charges for sending the new item will be deducted or charged separately. ● Exchanges must also be requested within 7 days of delivery. 📌 Important Notes ●  Damaged product claims after 24 hours will not be accepted. ●  Items that fail inspection (used, damaged, missing tags) may not be eligible for ●  If a returned item is not acceptable, the customer can either pay to get it back or ask us to dispose of it. For any questions or assistance, just reach out to us on WhatsApp:  03324171209  We’re here to help!